Privacy Policy

Introduction

This Privacy Policy describes how 662be collects, uses, stores, and protects the personal information of players who access our online casino and sports betting platform. By creating an account or using any of our services, you acknowledge that you have read, understood, and agreed to the terms described in this policy.

662be operates as a digital platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand the importance of safeguarding your information and we take all reasonable and practical steps to do so in accordance with applicable data-protection standards.

Information We Collect

We collect information that is necessary to provide you with a safe, secure, and personalised gaming experience. The types of data we may collect fall into two main categories:

Personal Identification Data

• Full name, username, date of birth, and nationality — used for account creation and identity verification.
• Contact details including email address and mobile phone number, used for account notifications, support communication, and responsible gaming alerts.
• Government-issued identification documents when required for KYC (Know Your Customer) verification, such as National ID card (NID), passport, or driving licence.
• Payment account references such as your registered bKash, Nagad, or Rocket mobile wallet number — we do not store full card numbers or wallet PINs.

Technical and Usage Data

• Device information including IP address, device type, operating system, browser type, and screen resolution, used to optimise your experience across different phone models.
• Session data including login timestamps, pages visited, games played, betting history, and session duration — used to improve platform features and monitor for responsible gaming patterns.
• Cookies and similar tracking technologies that help us remember your preferences and deliver a consistent experience each time you visit.

How We Use Your Information

662be uses the data we collect for specific, legitimate purposes directly related to delivering and improving our platform. We do not process your data in ways that are incompatible with those purposes. Specifically, we use your information to:

• Create and manage your 662be player account, verify your identity, and ensure the security of your account against unauthorised access.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in a secure and timely manner.
• Deliver customer support services, respond to your queries, investigate complaints, and resolve disputes related to your account or transactions.
• Personalise your experience by recommending relevant games, sports betting markets (including BPL, T20, IPL), and promotional offers based on your activity.
• Comply with legal obligations, detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Monitor gameplay patterns and account behaviour to support responsible gaming initiatives, including enforcing deposit limits and self-exclusion requests.

Data Sharing and Disclosure

662be does not sell, rent, or trade your personal data. We may share your information with trusted third parties in limited circumstances, strictly on a need-to-know basis:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate secure transactions — they receive only the minimum data required to process your payment.
• KYC and identity-verification service providers engaged to confirm player eligibility, verify age (21+ requirement), and meet compliance obligations.
• Law enforcement authorities, regulatory bodies, or courts when we are legally required to disclose information to comply with applicable law, judicial orders, or governmental requests.

All third-party service providers engaged by 662be are contractually obligated to handle your data securely, use it only for the stated purpose, and comply with applicable data-protection requirements. We do not permit them to use your data for their own marketing.

Cookies and Tracking Technologies

662be uses cookies and similar technologies such as local storage and session tokens to provide a seamless experience on our platform. Cookies are small text files stored on your device that allow us to remember your login session, language preference, and regional settings so you do not have to re-enter them on every visit.

You may disable cookies through your mobile browser settings; however, doing so may limit certain functionality of the platform. We use only essential, functional, and analytics cookies — we do not use advertising cookies or cross-site tracking cookies to serve you ads on other websites.

Data Security Measures

We implement a layered security approach to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our technical safeguards include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for player accounts, and regular vulnerability assessments of our platform infrastructure.

Our operational safeguards include strict internal access controls that limit which staff members can view player data, staff training on data-handling obligations, and a documented incident-response procedure. In the event of a data breach that materially affects your rights, we will notify you as soon as reasonably practicable in accordance with our legal obligations.

Your Data Rights

As a 662be player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of Access — you may request a copy of all personal data we hold about you, including the categories of data, its source, how we use it, and who we share it with.
• Right of Rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request correction or completion.
• Right of Erasure — in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations (for example, we may be required to retain transaction records for a minimum period).
• Right to Object — you may object to the processing of your data for direct marketing or profiling purposes. We will honour such requests promptly.
• Right to Data Portability — where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

We will verify your identity before processing any data-rights request to protect your account against fraudulent third-party requests. We aim to respond to all valid requests within 30 days.

Data Retention

662be retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. For active player accounts, we retain personal data for the duration of your account's active status plus a legally mandated period thereafter.

Transaction and financial records are kept for a minimum period in line with applicable financial regulations. When your data is no longer required, we delete or anonymise it securely. Anonymised, aggregated data that can no longer identify you personally may be retained indefinitely for platform analytics and improvement purposes.

Third-Party Links and Services

Our platform may reference third-party payment gateways and game providers such as Pragmatic Play, Evolution Gaming, and Spribe. While we integrate their services within 662be, each provider operates under its own privacy policies and terms. We encourage you to review those independently. 662be is not responsible for the data practices of external providers, and this Privacy Policy applies only to data processed directly by 662be.

Age Restriction and Minor Protection

662be is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. During registration, all players are required to confirm they meet the minimum age requirement, and KYC verification is used to enforce this policy.

If we discover that a player account belongs to an individual under the age of 21, we will immediately suspend that account, reverse any transactions where possible, and securely delete the personal data collected. Parents and guardians in Bangladesh who believe their child may have accessed our platform should contact us immediately at [email protected].

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on 662be, your payment is processed through secure, trusted third-party payment gateways. For mobile financial services such as bKash, Nagad, and Rocket, only your registered wallet number is passed to the relevant provider to authenticate and complete the transaction. We do not store full bank account numbers, card numbers, or mobile wallet PINs on our servers.

All financial transaction records are maintained in accordance with applicable financial regulations and are used solely for purposes of transaction dispute resolution, fraud prevention, and regulatory compliance. These records are accessible only to authorised 662be compliance and finance staff.

Changes to This Privacy Policy

662be reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via the email address registered to their account.

Your continued use of the 662be platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.